Frequently Asked Questions

Classeo is an integration layer between your institution's student information system (SIS/ERP) and Moodle. It automates class provisioning, enrollment sync, meta-course fusion, and end-of-term archive — the parts of Moodle administration that eat hours of IT time every semester.

We built it because every Quebec CEGEP we talked to was maintaining a homegrown PHP script to do the same thing, poorly. Classeo replaces that script.

50+ colleges and universities across Quebec, Ontario, New Brunswick, France, and Belgium. Both CEGEP-level institutions and 4-year universities. Both French-speaking and bilingual campuses.

Three things:

• You don't maintain the script — Moodle API changes, SIS format changes, and Law 25 audit requirements are our job.
• Edge cases are handled — meta-course fusion, late section swaps, audit-only students, cross-institutional faculty.
• Observability comes included — full audit log, retry queue, and error alerting.

Read our detailed comparison: Classeo vs manual scripts.

International student information systems: Jenzabar, PeopleSoft, Banner, and Workday Student. Quebec higher-education ERPs: Omnivox, Clara, and COBA. Any other system with a REST API, nightly CSV export, or database view can be integrated. If your SIS isn't on this list — contact us with the name.

Classeo supports Moodle 3.9 LTS and all subsequent Moodle 4.x releases. We track the Moodle upgrade cycle and update our integration at each LTS release.

Every 15 minutes during the first two weeks of each semester (add/drop period), then hourly for the remainder of the term. Real-time sync is available for institutions that need it.

Yes. Multi-section courses can be unified into one Moodle course with groups per section. Teachers get one content space; grades and discussions stay scoped to each section's group. See our meta-course fusion guide.

In your institution's Moodle instance and your SIS — not in Classeo. We read from the SIS and write to Moodle. No persistent copy of student data lives outside your environment.

Yes. We comply with Law 25 (An Act to modernize legislative provisions as regards the protection of personal information) and Canadian PIPEDA. Data processing agreements are signed with every client institution. See our Security best-practices declaration for the full compliance framework.

Clients affected by a confirmed incident are notified within 72 hours. Critical vulnerabilities are patched within 24 hours. See our Vulnerability management policy.

Classeo is priced by institution size (number of active students). We're transparent about pricing but want to confirm scope before quoting — book a demo and we'll give you a firm number in the same call.

Typical rollout is 4–8 weeks: 2 weeks for SIS integration, 2 weeks of parallel running, 2 weeks of pilot with 3–5 courses, then full deployment. We've done express rollouts in 10 days when the semester start is approaching — ask about it.

If you move from Moodle to another LMS we support, the SIS integration is already there and we can retarget it. If you move to a platform we don't support, you can take your data and go — we don't lock you in.